Real-life English · Situation Practice
Travel & Personal Property Claims
旅行与个人财物理赔 · 从真实对话开始，学会自然地把话接下去。
共 5 个微场景01
航空公司已经登记 delayed / missing baggage：拿着 report 再问 insurer
Thanks for confirming the airline has already opened a baggage report. What would you like to check with us?
谢谢你确认 airline 已经开了 baggage report。你想跟我们确认什么？
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02
手机旅行中不见了：不知道 lost 还是 stolen，就不要说 stolen
Was the phone stolen?
这部 phone 是被偷了吗？
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03
因为突发情况取消旅行：不自己判断 covered，先问 claim process 和 evidence
I'm sorry you had to cancel the trip. What would you like to check under the policy?
很遗憾你不得不取消行程。你想根据 policy 确认什么？
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04
旅行中相机摔坏：说明 incident 和 visible damage，问 evidence
I can help with the camera claim. What damage can you see, and what evidence do you have?
我可以帮你看这个 camera claim。你能看到什么 damage？手上有什么 evidence？
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05
旅行 disruption 产生额外花费：问哪些 receipt 要保留、是否可以提交 claim
I can look at the disruption with you. What would you like to check about the extra costs?
我可以跟你一起看这次 disruption。关于额外费用你想确认什么？
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