Real-life English · Situation Practice
Starting & Following a Claim
报案理赔与进度跟进 · 从真实对话开始，学会自然地把话接下去。
共 5 个微场景01
第一次报 claim：先讲 what / when / where，不急着解释责任
Claims team speaking. How can I help?
这里是 claims team。请问有什么可以帮你？
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02
客服问一堆细节但你不确定：明确区分 know / don't know yet
Do you know whether the rain came through the window?
你知道雨水是不是从窗户进来的吗？
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03
保险公司要求 documents：确认 exactly what they need 和怎么提交
We'll need some supporting documents before the claim can be assessed.
claim 进入 assessment 前，我们需要一些 supporting documents。
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04
claim 提交后没消息：问 status、outstanding item 和 next step
I have your claim open here. What would you like me to check?
我已经打开你的 claim 了。你想让我帮你查什么？
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05
claim outcome 看不懂：要求 written explanation 和 review process
I can see the claim outcome on the file. Which part would you like clarified?
我看到 claim outcome 了。你想先澄清哪一部分？
尚未开始