Real-life English · Situation Practice
Managing Client Expectations
管理客户预期 · 从真实对话开始，学会自然地把话接下去。
共 5 个微场景01
客户给了一个不现实 deadline：不是直接说不行，而是给选择
We really need the full solution live by next Friday.
我们真的需要完整方案下周五上线。
尚未开始
02
客户不断加新需求，但还默认原 scope、原价格、原日期不变
Can you also add automated reporting and a second approval workflow? We still need to keep the same date.
还能加自动报表和第二套审批流程吗？不过日期还是得保持不变。
尚未开始
03
客户自己没按时给材料，导致 timeline 受影响
I know our content came through two days late, but we still need Friday. Can you make that work?
我知道我们的材料晚了两天，但我们还是需要周五交付。你们能做到吗？
尚未开始
04
客户还没做 discovery，就要求你给精确成本和精确日期
Can you give me the exact cost and delivery date today?
你今天能给我准确的成本和交付日期吗？
尚未开始
05
客户把“讨论过的可能功能”理解成已经承诺要做
We were expecting the automated dashboard in this release. I thought that was already agreed.
我们原本以为这一版会包含自动 dashboard。我以为这个已经谈妥了。
尚未开始